Verzendbeleid

SHIPPING POLICY

Last updated: 5 October 2026

1. Where we deliver
DINUZO delivers only to countries and regions that are available as delivery destinations at checkout. Availability may depend on the product, delivery address, active Shopify market, and fulfillment coverage. If checkout does not offer a delivery option for an address, we are unable to accept delivery to that address at that time.

2. Order processing
Order processing begins after payment has been successfully authorised and the order has passed any necessary verification. You will receive an order confirmation at the email address provided at checkout. A further notification may be sent when the parcel is handed to the carrier.

We do not publish a fixed processing-time promise unless it is expressly shown on the product page, at checkout, or in the order confirmation. Orders placed on weekends or public holidays may begin processing on the next working day.

3. Delivery charges
For delivery within Romania, the currently configured standard delivery charge is 20 RON. Standard delivery is free for eligible Romanian orders with a merchandise subtotal of at least 190 RON, after discounts and before any separate charges, as calculated at checkout.

For international destinations included in the active delivery zone, the currently configured standard delivery charge is 90 RON. Where the store uses another market currency, Shopify may display the corresponding amount in that currency at checkout.

The final delivery charge shown at checkout before payment is the charge that applies to the order. We do not promise free international delivery unless it is expressly displayed at checkout.

4. Estimated delivery
For Romania, the standard delivery estimate currently configured in Shopify is 3–5 business days. This is an estimate, not a guaranteed delivery date, unless expressly stated otherwise in writing.

No fixed international delivery interval is currently guaranteed. Where an estimated date or interval is available, it will be shown at checkout, in the order confirmation, or in the carrier's tracking information. Cross-border delivery may take longer because of carrier networks, public holidays, customs procedures, weather, or other circumstances outside our reasonable control.

If no different delivery period has been expressly agreed, orders will be delivered within the period required by applicable consumer law. If delivery is materially delayed, please contact us so that we can investigate and provide the remedy required by applicable law.

5. Delivery address
The customer is responsible for providing a complete and accurate delivery address, recipient name, telephone number, and any access information required by the carrier. Please contact us immediately if you notice an error. We can request a correction only while the order has not yet been fulfilled, and we cannot guarantee that a change will be possible after processing has started.

If a parcel is returned because the address was incorrect or incomplete, the recipient refused delivery, or the parcel was not collected within the carrier's holding period, we may require payment of reasonable, demonstrable redelivery costs where permitted by law.

6. Tracking and delivery attempts
Tracking information is provided when it is made available by the fulfillment center or carrier. Tracking events are generated by the carrier and may not update immediately.

The carrier may make one or more delivery attempts or direct the parcel to a collection point according to its operating procedures. Customers should follow the carrier's notices and collect the parcel within the stated period.

7. International orders, taxes, and customs
Prices, applicable taxes, and delivery charges available through DINUZO are displayed before the order is submitted. For destinations outside the European Union, customs duties, import taxes, handling charges, or local fees may apply depending on the destination and the way the order is fulfilled. Unless checkout expressly states that such amounts are included, they may be collected by the carrier or local authority and are the customer's responsibility to the extent permitted by law.

Customs processing is controlled by the relevant authorities and may affect delivery time. Customers are responsible for supplying any information lawfully required for customs clearance.

8. Damaged, missing, or incorrect parcels
Inspect the parcel and product as soon as reasonably possible after delivery. If an item arrives damaged, is incorrect, or appears incomplete, contact publicvoicemediasrl@gmail.com promptly with the order number, a description of the issue, and clear photographs where relevant. Keep the product and packaging until we provide instructions.

If tracking shows delivery but you have not received the parcel, first check the delivery location, household members, neighbours, reception area, and any carrier notice or collection point. Then contact us so that we can request an investigation. Your mandatory consumer rights remain unaffected.

9. Risk during delivery
For consumer orders, the risk of loss or damage generally passes when you, or a person designated by you other than the carrier, physically receive the goods, subject to applicable law. If you independently instruct a carrier that was not offered by us, different legal rules may apply.

10. Returns are separate from delivery
Returns are sent to the fulfillment center address provided by us after a return request is accepted. Do not return products to the registered office or to the dispatch location shown on a parcel unless we expressly confirm that address in writing.

For an ordinary withdrawal, the customer bears the direct return shipping cost. For defective, damaged, incorrect, or non-conforming goods, the applicable statutory rules determine the available remedy and allocation of return costs. Please consult our Return and Refund Policy before sending any product.

11. Contact
For delivery questions, contact us and include your order number:

PUBLIC VOICE MEDIA SRL
Email: publicvoicemediasrl@gmail.com
Telephone: +40 729 614 608
Registered office: Str. Seimeni nr. 1, Bl. K1, Ap. 2, Cernavodă 905200, Constanța, Romania
CUI: 55010800
Trade Register: J2026041395006